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11-minute Trump Twitter outage prompts company investigation
Tag: Twitter
OP 11/03/2017

Twitter launched an internal investigation Thursday  after a "customer support" employee, reportedly working his or her last  day with the company, briefly deactivated the higly viewed account of  President Donald Trump.

"We are conducting a full internal review," the company said in a statement about the approximately 11-minute outage.

It was unclear how a “costumer support” worker had  obtained clearance to deactivate such a high-profile account. The  president has tweeted more than 36,000 times and has nearly 42 million  Twitter followers.                                                                                                                                                                     

Earlier today @realdonaldtrump’s  account was inadvertently deactivated due to human error by a Twitter  employee. The account was down for 11 minutes, and has since been  restored. We are continuing to investigate and are taking steps to  prevent this from happening again.

— Twitter Government (@TwitterGov) November 3, 2017

When reports first surfaced about the outage, Twitter officials initially blamed “human error.”

Shortly before 7 p.m. Thursday, social media reports  surfaced that Trump’s personal account, @realDonaldTrump, was  unavailable, providing the error message that the user "does not exist."  The account was restored by 7:03 p.m.

Through  our investigation we have learned that this was done by a Twitter  customer support employee who did this on the employee’s last day. We  are conducting a full internal review. https://t.co/mlarOgiaRF

— Twitter Government (@TwitterGov) November 3, 2017

But about two hours later, the company said the  deactivation "was done by a Twitter customer support employee who did  this on the employee's last day."

The company has in the past suspended other accounts  for violating its terms and conditions. The company has resisted calls  from those opposed to the president to delete his account.

A spokesperson for the White House did not immediately respond to requests for comment.

Trump did not immediately address the outage after his account was reactivated. Instead, he tweeted about the GOP tax plan.

"Great Tax Cut rollout today. The lobbyists are  storming Capital [sic] Hill, but the Republicans will hold strong and do  what is right for America!"

Great  Tax Cut rollout today. The lobbyists are storming Capital Hill, but the  Republicans will hold strong and do what is right for America!

— Donald J. Trump (@realDonaldTrump) November 3, 2017

The Washington Post pointed out that Trump credited social media for its role in getting him elected.

He told Fox Business’ Maria Bartiromo that, “You have to keep people interested.”


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